Total Vise

Privacy Policy and Notice

Effective: February 1st, 2024

This Privacy Policy (“Policy”) is established by Total Vise (“we”, “us”, or “our”), detailing our practices regarding the collection, use, and sharing of personal data when you interact with our websites, online and mobile applications, customer service, and through other digital and physical engagements (“Services”). By utilizing our Services, you consent to the procedures described in this Policy regarding your personal information. We are dedicated to safeguarding your privacy and ensuring the confidentiality and security of your data in compliance with applicable laws and regulations.

Information Collection

This section outlines the types of personal information Total Vise (“we”, “us”, or “our”) collects and how it is gathered through your engagement with our Services and access to our facilities.

Information You Provide to Us:

We collect personal information from you when you use our Services. We do not require you to provide personal information to navigate our websites. We collect information from you when you voluntarily provide it in response to a request or automatically through necessary application features to deliver our Services. As an example, we may ask for personal information such as name, birth date, gender, company name, addresses, email, phone numbers, zip codes, and credit card details. We may also collect other information you submit in connection with our Services, including product reviews, sweepstakes or contest entries, consumer rebate submissions, and other similar information. Information obtained automatically through application usage consists primarily of anonymous usage statistics and includes first- and third-party cookies. For the Services to function correctly, we must collect a minimum of anonymous usage data and first-party cookies.

Information Collected Automatically:

As you use our Services, we automatically collect certain information via cookies, third parties, and analytics tools. For example, this may encompass usage details, IP addresses, user behavior, and browser types to facilitate service functionality and improve user experience. This data generally does not personally identify you.

Information from Third Parties:

We may receive information about you from third-party sources, including partners and service providers, which helps us enhance our services and customer experience. We may gather information from third-party contractors, including visitor activity, eCommerce conversions, sweepstakes or contest participation, campaign tracking, consumer rebate submissions, and other similar data.

Cookies and Tracking Technologies:

We utilize cookies and similar tracking technologies to analyze service usage patterns, deliver personalized content, and manage our services efficiently. These tracking technologies allow us to provide you with a customized viewing experience. Using cookies, we can recognize you when you revisit our website and customize your experience accordingly. We and our third-party contractors may use technologies such as cookies and web beacons/pixel tags to provide eCommerce services, analyze advertising conversion and marketing campaigns, analyze user behavior and application usage, facilitate user registration and authentication, and deliver a customized and relevant user experience.

Use of Information

We are committed to utilizing your personal information responsibly and with respect to your privacy. This section outlines the specific ways in which we apply your data to serve you better, enhance our services, and ensure the legal and secure operation of our business.

  • Service Provision: We utilize your data to fulfill our service obligations to you, including order facilitation and service delivery, ensuring a seamless user experience.
  • Communication: Your information enables us to maintain open lines of communication, providing you with updates, service notifications, marketing materials, emails, and other relevant information. Our commitment to your privacy allows you to opt out of certain communications per our outlined procedures.
  • Support Services: We are committed to providing exceptional customer support. This includes effectively addressing service inquiries, technical assistance, and all support-related communications using your information.
  • Service Improvement: Analyzing user interaction and feedback forms the backbone of our continuous improvement. By understanding how you use our services, we can diagnose issues, enhance functionality, and develop new features that meet your needs.
  • Benchmarking and Insights: Aggregating data allows us to benchmark and derive insights that inform our strategic direction, service improvements, and market presence.

Our approach to processing your information is grounded in necessity, our legitimate interest, and your consent, applying safeguards to ensure the protection of your data as detailed throughout our policy.

Information Sharing

In the course of providing our Services, we recognize the importance of protecting your personal information while ensuring its necessary use for service enhancement, legal compliance, and security purposes. Below, we detail the circumstances under which your information may be shared:

  • Third-Party Contractors: To facilitate our services, we engage with third-party contractors for various functions such as processing transactions, conducting surveys, delivering orders, and maintaining our data infrastructure. These entities are bound by strict confidentiality agreements, ensuring they use the information solely for the designated services.
  • Marketing Partners: For targeted advertising and marketing, we may share anonymized data with digital marketing platforms and analytics services to improve the relevance of the advertisements you see.
  • Corporate Events: Should our company undergo a merger, acquisition, reorganization, or any similar corporate event, your information may be part of the transferred assets or shared to ensure business continuity.
  • Legal Obligations and Protection of Rights: We reserve the right to disclose your information if required by law or if such action is necessary to comply with legal processes, protect our rights or property, ensure the safety of individuals, or prevent fraud and other illegal activities.
  • With Consent: If a need arises to use or share your information for purposes not previously disclosed, we will provide you with the information and obtain your explicit consent before proceeding.

This policy reflects our commitment to use your information responsibly, safeguarding your privacy while complying with legal obligations, and ensuring the security and integrity of our services.

Data Security

We are committed to protecting the security of your personal information. We employ various security technologies and measures to safeguard your information from unauthorized access, use, or disclosure. These measures consider the sensitivity of the information we collect, process, and store and the current state of technology.

Remember, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Rights and Choices Regarding Your Privacy

We recognize and prioritize your rights concerning your personal information. Below, we outline the fundamental rights you have and provide guidance on how you can exercise these rights:

  • Access to Your Information: You have the right to access the personal information we hold about you. You can view and update much of this information anytime through your online account.
  • Correction of Information: If you find any personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct it.
  • Deletion of Your Information: You have the right to request the deletion of your personal information that we hold, subject to certain exceptions prescribed by law.
  • Opt-out of Promotional Communications: You have the right to opt-out of receiving promotional communications from us. You can exercise this right by following the unsubscribe instructions in those communications or by managing your preferences in your online account. Please note that opting out of promotional communications does not prevent us from sending you essential non-promotional communications, such as those about your account, transactions, or our ongoing business relationship.
  • Cookies and Similar Technologies: You can set your browser to reject cookies or indicate when a cookie is being sent. Adjusting your cookie preferences may be done through your browser settings or directly through a cookie management tool. Please be aware that disabling cookies might affect the availability and functionality of our Services.

By providing clear instructions and options, we aim to empower you with control over your personal information and the privacy choices available to you.

International User Rights

For individuals located outside the United States, including those in the European Economic Area (EEA), the United Kingdom (UK), Switzerland, and Canada, we recognize and respect your rights regarding your personal information. Our commitment to your privacy is paramount, and we adhere to the following principles to ensure your data is treated with the respect and care it deserves.

Legal Basis for Processing

We process your personal information under the following conditions:

  • Contractual Necessity: When necessary to fulfill our contractual obligations to you, such as delivering products or services you have ordered.
  • Legitimate Interests: We may process your information for our legitimate interests, including marketing, communication about service changes, and enhancing our services, provided this does not override your privacy rights.
  • Legal Obligations: If processing is required to comply with our legal obligations.
  • Consent: With your explicit consent, which you may withdraw at any time.

Your Privacy Rights

You have the right to:

  1. Access and Portability: Request access to and receive a copy of your personal information in a usable format.
  2. Deletion: Ask for the deletion of your personal information.
  3. Correction: Request correction of inaccurate or incomplete personal information.
  4. Restriction: Limit the processing of your personal information.
  5. Objection: Object to processing of your personal information under certain circumstances.

Retention of Data

We retain personal information linked to your account as long as it remains active. Following account closure or after a period of inactivity, we will delete your data unless further retention is required for our legitimate business purposes or legal compliance.

Concerns and Complaints

Please contact us directly if you have concerns about our data processing practices. If we cannot resolve your concerns, you have the right to lodge a complaint with your local Data Protection Authority.

Contacting Us

For further information or to exercise your rights, please contact us via email at [email protected].

How Can You Contact Us?

If you have any questions, comments, or concerns about this Policy or our privacy practices, please email j[email protected]. You may also direct your privacy-related comments or questions to the following address:

Total Vise

Attention: Privacy

11765 B Lewis and Clark Dr

Lolo, MT 59847